1. Overview
CROSS TALK is a free random video chat service.
If you’re using it for the first time, please take a moment to read this page.
2. Account & Registration
2-1 How to Register (SNS Verification)
First, create your account.
Enter or select the following:
- Email address
- Password
- Username
- Gender (including non-binary)
- English level (1–5)
- Nationality
- Country of residence
Next, complete SNS verification.
You can verify using Google or Facebook.
※ You cannot start random video chat without SNS verification.
2-2 Can’t Log In
Please check your registered email address and password.
If you forgot your password, use the password reset link.
2-3 Change Password
You can change your password from your account page.
2-4 Profile Settings
You can edit your profile from your user page.
2-5 How to Set Your English Level
You can choose your English level from 1 to 5.
Here’s a general guide:
Level 1 — ★ Starter
(Simple words and short phrases)
Example
A: Hello.
B: Hello.
A: Where are you from?
B: Japan.
A: Do you like music?
B: Yes. I like music.
Features
- Mostly single words
- Very short sentences
- Conversations stop easily
Level 2 — ★★ Basic Conversation
(Simple conversations)
Example
A: Where are you from?
B: I’m from Japan.
A: What do you do?
B: I’m a student. How about you?
A: I work in an office.
B: Oh, nice.
Features
- Short sentences
- Can ask basic questions
- Slow conversation pace
Level 3 — ★★★ Daily Conversation
(Everyday conversations)
Example
A: What do you usually do on weekends?
B: I usually meet friends or watch movies.
A: What kind of movies do you like?
B: I like action movies and sometimes comedy.
A: Nice. I like action movies too.
Features
- Conversations can continue
- Can talk about hobbies
- Some grammar mistakes
Level 4 — ★★★★ Fluent Conversation
(Comfortable speaking)
Example
A: What do you think about working remotely?
B: I think it’s convenient because you can save commuting time,
but sometimes communication becomes difficult.
A: That’s true. It depends on the company culture.
Features
- Can express opinions
- Normal conversation speed
- More detailed discussions
Level 5 — ★★★★★ Near Native
(Near-native level)
Example
A: Do you think social media has improved communication?
B: In some ways, yes.
It allows people to connect globally,
but it also creates echo chambers where people only hear opinions they agree with.
A: That’s a good point.
Features
- Can discuss abstract topics
- Logical explanations
- Natural expressions
2-6 Change Gender
You can change your gender from [Edit Profile] on your user page.
2-7 Account Deletion
CrossTalk is currently completely free, so there is no “unsubscribe” process—only account deletion.
You can delete your account from your account page.
3. Matching & Calls
3-1 How Matching Works
When you press the “Connect” button, CrossTalk automatically matches you with a user who is currently waiting and meets your conditions.
Matching is mainly based on:
- Gender
- English level
When a suitable user is found, the video call starts automatically.
If no match is found, “Waiting” will be displayed and matching will retry periodically.
3-2 Why You Might Not Get Matched
Matching may fail for the following reasons:
- No users are waiting with the same conditions (gender/level)
- The other user left before the call started
- Unstable internet connection
- Camera/microphone permissions are not enabled
Matching may also take longer during low-traffic hours.
3-3 Call Duration (6 Minutes)
Once connected, a timer starts.
After 6 minutes, the call will automatically end, and an evaluation screen (Good / Bad) will appear.
This limit is set so users can talk with more people.
3-4 Ending a Call Early
You can press the “End” button during a call to finish it early.
After ending, the evaluation screen (Good / Bad) will appear.
3-5 How to Use the Topic Box
There is a “Topic” box on the call screen.
Press the button to get a random conversation topic.
This is helpful if you don’t know what to talk about.
Topics include:
- Your country
- Hobbies
- Food
- Travel
- Learning English
- And more
3-6 Camera & Microphone Settings
To start a call, you must allow camera and microphone access in your browser.
When prompted, select Allow.
If you do not allow access, the call will not work properly.
3-7 Call Lag or Disconnection
If your call is lagging or disconnecting, possible causes include:
- Unstable internet connection
- Slow Wi-Fi
- Too many apps running
- Low device performance
We recommend using stable Wi-Fi or fast mobile data.
3-8 Black Screen or No Sound
If your screen is black or there is no sound, check:
- Camera/microphone permissions
- Browser settings (not blocked)
- Device volume
- Reload the page
If the issue continues, restart your browser or try a different one.
4. Safety & Privacy
4-1 Anonymity
You can use CrossTalk anonymously.
Other users can only see:
- Nickname
- English level
- Country (if set)
Your real name, email address, and phone number are not shared.
4-2 Personal Data
CrossTalk uses your personal data only to provide the service.
Collected information includes:
- Email address
- Account info (e.g. nickname)
- Usage data
This information will not be shared with third parties unless required by law.
4-3 No Recording or Screenshots
Recording or taking screenshots during calls is prohibited.
Without permission, the following are not allowed:
- Recording calls
- Taking screenshots
- Posting on social media
Violations may result in account suspension.
4-4 GDPR Compliance
CrossTalk respects user privacy.
For users in the EU, under GDPR, you have the right to:
- Access your personal data
- Request corrections
- Request account deletion
For details, please refer to the Privacy Policy.
4-5 Block Feature
The block feature is not available yet.
Please use the reporting function for inappropriate users.
4-6 How to Report
After a call, you can choose:
- Good (positive experience)
- Bad (problematic experience)
If you select “Bad,” a form will appear to submit details.
Our team will review and take appropriate action.
4-7 BAN Policy
Accounts may be suspended for:
- Harassment or inappropriate behavior
- Offensive actions
- Sexual content
- Unauthorized recording or sharing
- Abuse of the service
Decisions are made at our discretion.
Please refer to the Terms of Service for more details.